Ben Burmaster

As the consumer becomes more on the go and tech-savvy, retailers look to in-store technology to tie the digital experience to brick and mortar; this further allows your order-management systems to tie together. Join this panel as they discuss how implementing POS in your store enhances the fulfillment process for the consumer, and how they are getting sales associates to adopt to technology. Additional takeaways include:
• Supplying customer self-service technology to build a discovery path of product options
• Adding kiosks to add to the “endless aisle” of options for your customer
• Supplying iPads for store-associates for direct customer service and product help
• Converting the store-operations mindset—catering to the customer purchase path

These interactive sessions are your opportunity to ask personal Q & A from the presentations and network in a relaxed setting.

1. Leveraging Vendor Data To Deliver Optimal Customer Experience
2. Building A Seamless Supply Chain: Navigating Shipping From Store
Marc Schwartz, eCommerce and Digital Marketing Lead, Boathouse/Stance Stores

3. Full Speed Ahead: Preparing Your Business For High-Volume Order Fulfillment
Philippe Chevalier, Head of Logistics, Frank & Oak

4. Holiday Prep: When Do You Start Preparing And When Is It Too Late?
Dave Mack, Former VP, eCommerce, The Source

5. Lower Cost And Higher Fulfillment: Delivering Via Ship-From-Store Capabilities
Krista Collinson, VP, Logistics and e-Commerce, Toys R Us

6. Panel Discussion: Key Metrics For Omni-Channel Success
Trevor Newell, President and Founder, Shop.ca
Shem Szot, eCommerce Biz Development & Digital Marketing Manager, Hewlett Packard