Chris Lord

Chris Lord is a member of the global leadership team at HGS, a 28,000 employee business services company, specializing in providing best in class consumer interactions with enhanced customer experiences and optimized relationships. At HGS, Chris leads global functions including strategy, marketing, capabilities and solutions, analyst and advisor relationships, and sales operations. With over 25 years of experience in IT and BPO services, Chris has helped organizations achieve significantly higher performance including Wipro (Country Head), Accenture (Partner, Financial Services), and EDS (SVP Financial Services) as well as extensive management consulting and strategy roles. Chris has been an advisor to CEOs and executive leadership teams on outsourcing relationships across industries, launching new business divisions, M&A activities, marketplace assessments as well as developing and executing strategic growth initiatives. His vast insight and perspectives have been developed through deep client relationships providing strategic business services and through extensive operations in India, Philippines, Southeast Asia, UK, and throughout North America. Chris is very engaged within the customer experience and outsourcing industry and has been a frequent keynote speaker, panelist and facilitator of thought leadership outsourcing panels in the USA, Canada and India.