Philippe Chevalier

Head of Logistics
Frank & Oak

Armed with a degree in industrial engineering, more than 10 years’ experience in supply chain management, and 8 years’ consulting experience, Philippe has led projects and enhanced operations in a wide range of construction and consumer goods companies. As Head of Logistics at menswear brand and e-tailer Frank & Oak, he manages strategic planning for inventory, warehousing, logistics, and order fulfillment processes.

Check out the incredible speaker line-up to see who will be joining Philippe.

Download The Latest Agenda

Fulfillment Focus Day

Friday, February 5th, 2016

09:35 Panel Discussion: Key Metrics For Omni-Channel Success

Developing best practices for omni-channel success that are based on consumer end-to-end behavior are essential for successful customer acquisition, cultivation and retention. By creating a well-measured strategy with these KPIs, you will set your company on the path to success:
• Timing: how long it takes to get to the consumer when an order hits the system
• Costs: weekly and monthly—how the big picture and nuggets of information build your budget
• Sales and marketing promotions: did they increase order value? Knowing how to target the right message to the right consumer
• Inventory: monitoring thresholds and cost to deliver on most popular items

11:40 Full Speed Ahead: Preparing Your Business For High-Volume Order Fulfillment

As online shoppers have come to expect fast and reliable shipping options, order fulfillment processes can make or break your customer experience. This session covers best practices for managing high-volume order fulfillment, including:
• Scaling labor and IT servers to comfortably handle peak times and sales promotions
• Coordinating with buying and sales teams to anticipate upcoming order and traffic spikes
• Finding creative 3rd-party logistics solutions that cut down on processing times and costs
• Modulating shipping tasks for fast and easy scaling at the drop of a hat

14:55 Interactive Roundtable Working Groups

These interactive sessions are your opportunity to ask personal Q & A from the presentations and network in a relaxed setting.

1. Leveraging Vendor Data To Deliver Optimal Customer Experience

Pierre-François Tellier, IT Director, Altitude-sports.com

2. Building A Seamless Supply Chain: Navigating Shipping From Store
Marc Schwartz, eCommerce and Digital Marketing Lead, Boathouse/Stance Stores

3. Full Speed Ahead: Preparing Your Business For High-Volume Order Fulfillment
Philippe Chevalier, Head of Logistics, Frank & Oak

4. Holiday Prep: When Do You Start Preparing And When Is It Too Late?
Dave Mack, Former VP, eCommerce, The Source

5. Lower Cost And Higher Fulfillment: Delivering Via Ship-From-Store Capabilities
Krista Collinson, VP, Logistics and e-Commerce, Toys R Us

6. Panel Discussion: Key Metrics For Omni-Channel Success
Trevor Newell, President and Founder, Shop.ca
Shem Szot, eCommerce Biz Development & Digital Marketing Manager, Hewlett Packard

Philippe Chevalier, Head of Logistics, Frank & Oak

7. Panel Discussion: Integrating In-Store Technology To Facilitate Fulfillment
Ben Burmaster, President & Founder, Snuggle Bugz
Lauren Teslia, Director of Omni-Channel Commerce, Roots
Jim Reynolds, Director, eCommerce Product Management, Indigo

8. C-Level Panel Discussion: Creative Shipping Incentives For Your Consumers
Nancy Sahota, COO, The Peacock Parade

Jennifer Ger, Co-Owner, Foxy Originals
David Michaels, President, Michaels.ca