Thierry Hay-Sabourin

VP, eCommerce
BEST BUY CANADA LTD.

As Vice-President of eCommerce for Best Buy Canada, Thierry Hay-Sabourin oversees the company’s rapid growth in Total Retail and continued expansion into the online market. Responsible for the eCommerce strategy and vision for the organization, Thierry has been instrumental in the development of the company’s online approach and emergence as a leader in Canadian ecommerce.

Since 2004, Thierry has played an integral role in the management and innovation behind the Best Buy website. He has spearheaded many significant projects including the introduction of the online community forums and blog platforms. Thierry has been instrumental in bringing Best Buy Canada’s Total Retail initiatives to life, such as launching Reserve and Pick Up, eReceipts, Multi-Channel Fulfilment, Delivery Promise, and Ship-from-store. All of these initiatives have contributed to Best Buy Canada’s recent recognition for ‘Best Omni-Channel Integration’ at the 2014 Canada Post eCommerce Innovation Awards.

Thierry holds a Bachelor’s Degree in Marketing from HEC Montréal, where he was also a part of the first cohort in Canada to achieve a Master’s Degree in eCommerce.

When away from the office, you will find Thierry hitting the ski hill or spending quality time with his wife and three children.

Check out the incredible speaker line-up to see who will be joining Thierry.

Download The Latest Agenda

Total eTail Experience: The Most Imperative Topics For Deep Dive Learning

Thursday, November 5th, 2015

08:55 Best Buy Canada’s Journey To Total Retail

As Canadians migrate towards an online shopping experience, how can retailers adapt to meet and exceed the eCommerce expectations that are being set forth? Join Thierry Hay-Sabourin, Vice President eCommerce, as he provides insight into how Best Buy Canada has revitalized its retail approach and refined its digital strategy. Learn how ‘Total Retail’ has gone from an innovative concept to now truly encompassing the multiple avenues through which Canadians shop, and discover what eCommerce innovations Best Buy Canada is introducing next as it continues to cater to customers throughout their shopping journey.

• Breaking down channels to create a consistent and collaborative ‘Total Retail’ experience
• Bridging the gap between shopping online and in-store through a fresh retail perspective
• Sharing successes and building on partnerships to grow eCommerce in Canada